Shipping & Returns

SHIPPING

International shipping
Kyra & Vir offers FREE worldwide shipping via FedEx on all orders. Please allow 3-5 business days from the date the package is shipped. Our orders are shipped from Mumbai, India and San Francisco, CA.  

2-Day Shipping
We offer expedited orders via Fedex 2-Day delivery for an additional fee $25. If you need your order further expedited, please email us at inquiries@kyraandvir.com and we will get your package to you on time.

P.O. Box 
We do not deliver to P.O. Boxes and therefore, please provide a valid shipping address for your order to be delivered.

Delays
Kyra & Vir is not responsible for delays due to weather or other unforeseen circumstances encountered by the carrier i.e. FedEx or USPS.

Duties & Taxes
Import duties and taxes are included with shipping charges at the time of checkout. If DDU (delivery duty unpaid) is an option for your country, it will display this with your available shipping options at the time of checkout.

Order Processing
International orders will be packed and ready to ship within 1-18 business days of order placement. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

Exchange Rates
Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.


Gift Wrapping

Kyra & Vir offers gift-wrapping for international orders. However, packages may need to be unwrapped and opened going through customs. Please note that Kyra & Vir is not responsible for the packaging if this occurs.

RETURNS

Kyra & Vir accepts online returns for orders placed and delivered in the US only. Please provide your order number with the return. Kyra & Vir accepts returns of unworn and unused product within 7 days of shipment.

Note: you are eligible for either return credit or a refund only after Kyra & Vir receives the item and confirms that it is unworn and unused. If your item is received with any staining or damage, we will provide Kyra & Vir Merchandise Credit for the return.

Note: Accessories & sale items are final sale and cannot be returned.

Steps To Return Item(s)

  • Once the order has been delivered, please send us an email at help@kyraandvir.com within 7 days from the receipt of the product along with your order.
  • From here, please select the item(s) that you would like to return, as well as the reason for return.
  • Then, you may select two different options: 
    1. You may receive a full refund amount in Merchandise Credit and Kyra & Vir will cover the return shipping. This Merchandise Credit will never expire.
    2. You may receive the amount refunded to your original payment method, less a $35 return shipping and administrative fee.

Return Shipment Instructions

  • After you have completed the return process as above, please print the return label and return form.
  • Please pack items to be returned and return form inside an appropriate shipping box and seal.
  • Affix the return label to the outside of the box and drop off at your nearest USPS or FedEx location.
  • Your credit or refund will be applied within 3-8 business days upon receipt of your item(s).
  • At any point, you may check the status of your return online by emailing us at help@kyraandvir.com.

INTERNATIONAL RETURNS

Kyra & Vir does not support pre-paid international return labels at this time outside of US. All international sales are final. Please contact help@kyraandvir.com if you need further assistance.

EXCHANGES

  • Kyra & Vir does not accept exchanges.
  • Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.

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