FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How do I place an order?
At Kyra & Vir, all of our products are handmade and crafted especially for you. The best way to place an order is to shop our collection. Select your favorite style, pick from a range of customization options available, and follow the steps through checkout.
How long will my order take?
Every product is handmade from start to finish by our maker community. Typically, orders will be delivered within 3-4 weeks (15-20 business days) from the time your measurements have been received. At times the delivery time may vary based on the type of order.
Do you cater to express orders?
Our maker community is experienced and we do reserve capacity for express orders. An express order will include production and shipping and will require a minimum of 8 days for turnaround. Due to the nature of our products, the express price may vary and will be provided to you at the time of purchase by your stylist. For more questions, please talk to your stylist directly.
Is it possible to make changes to an existing order?
Once you place an order, the maker team begins the production process. Therefore, once an order has been placed and paid for, we cannot make any further changes to the order. In case of any changes requested, there will be an add-on cost of $25 or more depending on the request.
What if I want to cancel my order?
An order can be canceled within 24 hours of being processed. You can either chat with a stylist or write to us at email@example.com. You will receive a partial refund only on orders before/within 24 hours. Once production has begun on your order, we are unable to cancel, change, or refund the order.
How can I track my order?
As a company, we believe in complete transparency. You will be notified with email updates at different stages of your order sent to the email entered at the time of checkout. For any questions, feel free to use our live chat on the website or drop us a line at firstname.lastname@example.org.
Can you send images of my outfit during/after it is ready?
While we would love to, due to the nature of production process and resources available, we are unable to send you images of the outfit during production or before shipping. We want to ensure that the makers are able to pay attention to your order. For any questions, feel free to use our live chat on the website or drop us a line at email@example.com.
DESIGN & SIZING
How do I get started on a custom design?
Whether you have a Pinterest board full of inspiration or have no idea where to start, start your journey by filling out our contact form to get in touch with a stylist. We'll be able to help you figure out the best options for your outfit.
How do I know that my outfit will be high quality?
We only work with designers that show excellent experience and professionalism. We monitor your garments during every step of the design process and stay in close contact with both you and the designer to ensure the highest quality possible. In addition, each design goes through extensive quality checks before the shipment is dry cleaned, packed, and shipped out to you!
How do I know what my custom outfit will look like?
We know that buying custom clothing online can be intimidating, so our stylists and designers are here to help you every step of the way. We want you to look your best and are happy to recommend customization options, colors, and silhouettes that will fit your needs, body type, and budget. After you've worked with your stylist to design your dream look, you will receive a detailed order confirmation that describes your outfit from head to toe.
What type of fabric do you use for your outfits?
Our stylists always recommend the best fabric depending on the type of outfit, embroidery, silhouette, body shape, and budget. We provide you with a detailed summary of the fabric before we begin work on the outfit. You can recommend alternative or change the fabric before the order is placed.
How closely will you be able to replicate a design?
As a policy, we cannot replicate somebody else's design, however we can certainly draw inspiration from it! Throughout the design process, we will work closely with you to ensure that you get an outfit that you love.
What if I am not happy with my outfit?
We go through a rigorous approval process to ensure your vision is 100% factored in your order. However, if you are unhappy with your order for any reason at all, please contact firstname.lastname@example.org with a detailed description of the problem. We would be happy to help resolve any issues!
Quality & Care
How do I take care of my outfit?
We always recommend your outfit to be dry cleaned and steam ironed due to the quality of the fabric, and the hand stitched embroidery may not be exposed to heat or high pressure. Ask a stylist for your specific design to make sure you are handling the outfit correctly.
Fit & Sizing
How do I provide measurements?
Most of our customers opt to video chat with a stylist to ensure that accurate measurements are taken for your custom outfit. We are also happy to connect with you via phone or e-mail! Our stylists will reach out to you to discuss the ideal option for you.
Do I need a measuring tape for the video call?
Yes, you will need to have a measuring tape handy for the video call. You will also want to wear form-fitting clothes to ensure accurate measurements and ease of movement. Our stylist will guide you through the measuring process step-by-step.
Do you handle alterations?
All of our outfits are designed specifically for your body type, though we always keep a margin of 1-2 inches in each outfit for alterations. We are happy to reimburse you for minor alterations in the form of store credit. Just contact us at email@example.com to get started!
Returns & exchanges
Do you offer returns or exchanges?
Here at Kyra & Vir, we want to ensure that each and every customer is happy with their purchase. If any issues arise, please contact us directly within 7 days of receipt of your delivery by e-mailing us at firstname.lastname@example.org.
Please note that any outfit remakes will generally take 2-3 weeks, depending on the garment. This will ensure our designers have enough time to remake the garment perfectly for you!
Payments & Pricing
What payment types do you accept?
We currently accept all major credit cards as well as payment through PayPal.
Do you accept cash or check payments?
We do not accept cash or check payments at this time.
When do I need to make payment for my order?
For standard online orders with minimum or no customizations, payments may be made during checkout.
For fully custom designs, payments are made after the design has been finalized with a stylist. This ensures the most accurate pricing.
How do I know what is the price of my custom order?
Since each fully custom design is completely unique, prices will vary. We work hard to ensure that you get a quality outfit that fits you and your budget perfectly. During the design process, your stylist will be able to provide a price quote for your order before payment is collected.
Factors that may affect the price of an outfit include: material type, embroidery options, and garment type.
How will I know the price of an outfit?
If you opt to buy an outfit from our online collection, the price will be as listed on the website. Simply click on the "Customize This Look" button on the product page to choose from a variety of free customizations, including size, preferred neckline, sleeve length, etc.
If you are designing an outfit from scratch or would like further customization on an existing style, pricing will vary based on fabric, embroidery detail, layering, or bordering.
For pricing questions regarding a specific order, please feel free to reach out to us at email@example.com.
Shipping & delivery
What countries do you ship to?
We ship worldwide at no additional charge! However, we do not ship to PO Boxes.
How much do you charge for shipping?
We offer free shipping worldwide for a minimum purchase of $80. For orders below $80 there is a flat rate of $15 on the entire order.
How long will it take for my order to ship to me?
Our normal turnaround time will take 3-4 weeks (14-20 business days) from the time your measurements have been received. We also offer an expedited process and shipping for the shipment to reach you within 2 weeks at an additional charge.
Please note for bulk or multiple orders, the order may take longer or be excluded from the express order option altogether. To get specific shipping timeframes for your order, please contact your stylist or e-mail firstname.lastname@example.org.
How do I share feedback about my order?
At Kyra & Vir, we value all our client’s feedback. Please feel free to reach us via email at email@example.com and let us know about your experience and design! You can also reach us via chat to let us know of your experience and design as well. We would love to receive any pictures you have of you wearing the design as well! Please feel free to ask your stylist to send an automatic feedback generated through our chat after your conversation as well.